Also note that for products where a replacement
warranty applies, the customer
may or may
If you are returning product for repair or replacement under warranty please be sure to do the following:
1/ Call or email Rugged Technologies,
firstname.lastname@example.org, and obtain an RMA (Return Merchandise
2/ Clearly write your RMA number on the outside of the box or package next to the shipping label.
3/ Include a copy of the bill of sale with the returned product.
4/ Return the
product in itís original packaging to Rugged Technologies
Note - Any
exception to the above policy must be approved in writing/email
Rugged Technologies will not be responsible for shipping or related costs nor for damage incurred if the product is not returned in it's original packaging. However, Rugged Technologies will pay for shipping to the customer of any replacement product, excluding brokerage fees and import duties/taxes incurred as a result of cross-border shipping.
When warranty service involves the exchange of the product the item replaced becomes the property of Rugged Technologies. Exchange products assume the remaining warranty period of the original product covered by this warranty.